FAQ

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Some of our frequently asked questions and answers are listed below. Click on the question to reveal the answer.

Which of the products distributed by Temperature Monitor Solutions Africa will best suit my requirements?

A: Timestrip is used for monitoring temperatures of products during distribution, whilst the Berlinger Fridge Tag 2 (USB) and the Fridge Tag (standard) are used for monitoring temperatures in vaccine fridges. The Berlinger Freeze Tag can be used both for distribution and stationery applications.

A: Timestrip are single-use, whilst the Fridge Tag (standard), the Fridge Tag 2 (USB) and the Freeze Tag are used on a continuous basis over their operating life of 3 years, 2 years or 5 years.

Timestrip Products

Which Timestrip product will best suit my requirements?

Timestrip are suitable for many situations when elevated temperatures can create problems for a product. Common applications are frozen or chilled foods, medicines, vaccines, blood products, adhesives and chemicals. Which Timestrip product to choose will depend on the threshold temperature of your product.

How do I activate the Timestrip?

A simple one-step process will activate your Timestrip. These details are indicated on the back of each pack of 100 units.

Do I need to precondition Timestrip prior to activation?

No. Timestrip do not require pre-conditioning. You need to activate ABOVE the product’s threshold temperature, as you cannot squeeze the dye out of the blister if it is in solid form. Immediately after activation, stop the progress of the dye by placing the indicator below its STOP temperature. The STOP temperature for your Timestrip product will be indicated on the instruction insert in the package.

What is the shelf life of Timestrip products?

Timestrip has a shelf-life of 2 years. The batch number and expiry date are indicated on each pack of 100 units.

What is the storage temperature of the Timestrip Products?

Timestrip can be stored, inert, at ambient temperatures and activated only when needed.

Berlinger Products

Berlinger Fridge Tag 2 (USB)

How do I activate the Fridge Tag 2 (USB)?

The Quick Info Setup guide is user-friendly, easy to follow and available here.

What is the operating life of the Fridge Tag 2 (USB)?

The operating lifetime is up to 3 years, depending on use. A low battery condition is indicated by the sign LOW BATT on the bottom left of the screen. The device will need to be replaced within one month of the LOW BATT indicator appearing.

How do I read the Temperature recordings on the Fridge Tag 2 (USB)?

The recordings can be read in two ways:

  1. The previous 30 days’ recordings can be read directly from the screen.
  2. The last 60 days’ recordings can be seen in a PDF report using the USB cable connecting to a PC or Mac.
Do I need specific software to read the device via USB?

No, no software is needed to read the recordings. As soon as the Fridge-tag 2 (USB) is connected to a PC or Mac it will automatically generate a PDF- and ASCII-file.

Can a virus on my computer affect the Fridge Tag 2 (USB) when it is plugged in via the USB cable?

A virus cannot interfere with the Fridge Tag 2 (USB) as you cannot write to the device’s operating system.

Can the Fridge Tag 2 (USB) connect to a cell phone or a tablet to view and save the PDF file?

Yes, you can read the device using a special dongle called a USD on the go. The report will be created, stored if you wish and also forwarded through e-mail or any of the other social media means.

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The word ‘LOC’ will be displayed on the screen during read-out either upon plugging into a PC or Mac via USB or when you are doing a manual read-out. During read-out the Fridge Tag will stop recording temperatures, so that no false readings occur.

If you are doing a manual read-out and have not pressed the READ button for the past 30 seconds, the word ‘LOC’ will be displayed indicating that in the next 10 minutes the Fridge Tag 2 (USB) will start recordings again. If you have finished with the read-out you may return your Fridge Tag 2 (USB) to the fridge. If you are still busy with the read-out, simply press the READ button again and continue with your read-out.

Is the Fridge Tag 2 (USB) validated?

Every Fridge-tag 2 (USB) is accompanied by a validation certificate, which verifies its proper function and its accuracy of measurement (+/- 0.5 °C).

Can I use the Fridge Tag 2 (USB) to monitor the temperature in my cooler box when I am out on a vaccine drive or during distribution?

No. The Fridge Tag 2 (USB) is specially designed to monitor the temperature inside the vaccine fridge. It is intended for stationery purposes only.

Berlinger Freeze Tag

How do I activate the Freeze Tag?

The Freeze Tag is activated upon arrival and this can be observed by a √ which appears on the display. No activation is therefore necessary.

At what temperature do I store the Freeze Tag?

Because the Freeze Tag is active, it should be stored at temperatures above 4°C.